Policy and Procedures
Last Updated: 09/14/2023
RETURN POLICY
All defined terms used below shall have the meanings set forth in our Terms and Conditions.
ORDER CANCELLATIONS
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
RETURNS
Once an item of merchandise is delivered to you, you can return that item within 10 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.
Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel. These items are not eligible for return, refund or exchange.
SHIPPING
As of 2023, our Merchandise Processor and Shipper is PRINTFUL and we abide according their policies and procedures. Feel free to Contact US directly if you have any concerns, damages products, questions or concerns as we will work with you resolve issues, please email us at amos@tenablemusic.com or call 3019802662. We require a receipt or proof of purchase to accompany your return. Most of our products are digital and do not need to returned. You can delete the file from your device(s).
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
REFUNDS AND EXCHANGE
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
GENERAL
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.
PRIVACY POLICY OF TENABLE MUSIC
Tenable Music operates the www.tenablemusic.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Tenable Music website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.tenablemusic.com, unless otherwise defined in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template.
INFORMATION COLLECTION AND USE
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Information we collect and how we use it.
When you use our service we collect the following information: - Contact information - Business information(business name, slogan, website, etc.) - Email address - Social network data
Use of Your Personal Data
We use this information to - Communicate - To provide and maintain our Service - To improve the quality of our products and services - Send you marketing communications
LOG DATA
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
COOKIES
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
SERVICE PROVIDERS
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
SECURITY
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
LINKS TO OTHER SITES
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
CHILDREN'S PRIVACY
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Third Party Services/Handling payments
Payment can be made through a valid card (credit cards or debit cards) and are subject to validation checks and authorization by Your card issuer. We may use third-party services for payment processing (e.g. payment processors). We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
CONTACT US
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Age Appropriate Content
Our content is considered to be made for the listening use of Adults and may contain explicit lyrics. This site is not to be used by children.
Visitor/ Venue Guidelines:
1. Tickets: Sold at gate and online at most venues, (Not required for Summer Concert Series)
2. Large Groups: If more than 10 attending, please contact please contact our organization for arrangements as well perks..
3. Accessibility: If you have accessibility requirements, please contact us.
4. Masks: currently no mask required. We suggest that you bring one in any case. There may be a lot of activities in Washington, District of Columbia Metropolitan Area (DMV) many adults and children. We follow current City, National Park and CDC guidelines.
5. Wellness Check: If you are sick physically or Mentally, do not attend public events. Give yourself a wellness check before entering the site. This may include a no-contact temperature check. Stay home if you are ill or have knowingly been in the vicinity of someone diagnosed with or experiencing symptoms of COVID-19 or any contagious disease.
6. Arrival Time: Please arrive at least 15 minutes before the start of the event if possible. following seating on ticket. For Outdoor evets: The is no seating in many cases so make sure you bring your own. Bring blanket and Lunch. We ask that all patrons, think green and be clean. We suggest arriving no more than 15 minutes in advance.
7. Social-Distancing: Visitors must maintain 6 feet of distance from other parties.
8. Audio-Guides: Acoustic guide audio tours are not currently available. We are working on this. Do you have any suggestions? amos@tenablamusic.com please.
9. Dress for the weather: Our entry lines begin outdoors year-round, so be sure to check the weather before you arrive.
10. Travel light: We do not have a coat check. For safety reasons, we do not permit luggage and oversized bags on site, nor do we offer storage locations.
11. Food and Drink: Indoors events: usually no food nor drinks permitted, venue provides at a cost to patrons in most instances.
Outdoor events: personal water containers or plastic bottled water to be carried, small lunch (think "green" for the clean) locate local waste receptacle. No Glass.
12. Restrooms: Provide by indoor venues. Park Restrooms are available. Occupancy limits will be in place as well as increased cleaning measures.
13. Strollers: Strollers have access to all events. (sound caution for small children we maintain city decibel requirements and strive to remain below for the safety of hearing).
14. Visitors in Costume: We do not permit third-party representation of Trademark / Copyright or historic figures unless approved. Must contact us in advance of event.
15. Weapons of any type are banned from the premises.
The following items are also NOT PERMITTED.
Tripods, guns, knives, aerosol cans, scissors, Monopods, weapons, pen knives, alcohol, pepper spray, laser pointers, toy weapons, pets, drugs, Mace, tools Smoking devices, placards, signs Banners (May Request), COMBUSTIBLE OR FLAMMABLE LIQUID, OPEN-FLAME DEVICES, Open-flame decorative devices, candles, oil lamps, decorative torches and gas lights are NOT authorized.
16. Drugs, Alcohol and Smoking are not permitted at any event, site parking at any time.
17. Enjoy show, be the positive force!
18. CONTACT US
19. We strive for a safe and green, renewable Earth.
20. We support all humankind, and respect all.
Summer Concert Series
Use this to send to friends and family!
You are Invited to: Event
Notes: bring blanket or outdoor folding chair, sunscreen, lunch, water (no glass), hand sanitizer, hat, mask (currently not required), Social distance of 6 ft (required). Early arrival is best for parking 83K to 100K visitors a year last year during covid. If you arrive 30 mins before a specific Artist show to look for parking most likely will miss Artist.
Location: National Sylvan Theater
Independence Ave SW & 15th Street
NW, Washington, DC 20024
Google Maps: https://goo.gl/maps/M51S5cg8QSkmjqxXA
Link to Tickets: https://www.eventbrite.ca/e/165783086675
Public Transportation:
1. Smithsonian Metro Stop
1200 Independence Avenue SW
Washington, DC 20004
Exit 12th St. at Jefferson Dr. SW (The Mall)
0.6 miles (10 min walk)
2. Washington Monument Parking Lot (Limited/Paid)
1540 Maine Ave SW, Washington, DC 20024
3. BUS STOP
14th St & Jefferson Dr
Stop ID: 1000757
4. PORTALS III
PARKING ENTRANCE
1318 D Street SW
Washington, DC 20024
$20.00 2 min walk - closes at 7pm
Service Alerts
Visit this METRO site for real-time updates on outages or issues in public transportation services.
https://www.metroalerts.info/MessageArchive.aspx
Notes: It is a Holiday Schedule for Metro
(8:00 AM until 12:00 PM) 20-30 min train
Americans with Disabilities Act (ADA) Policy
Effective Date: 07/01/2023
Policy Statement: Tenable Music LLC is committed to ensuring equal access and providing reasonable accommodations to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and relevant state and local laws. We believe in fostering an inclusive environment that promotes equal opportunities and removes barriers for all employees, customers, and partners, regardless of their abilities.
Scope: This policy applies to all aspects of Tenable Music LLC's operations, including but not limited to employment practices, customer interactions, communication materials, physical facilities, and digital platforms.
Policy Guidelines:
Employment: Tenable Music LLC will provide reasonable accommodations to qualified employees and job applicants with disabilities to ensure that they can perform the essential functions of their positions. We will engage in the interactive process with individuals to determine appropriate accommodations and will not discriminate against any individual on the basis of disability.
Customer Interactions: Tenable Music LLC is dedicated to providing excellent customer service to all individuals, including those with disabilities. We will make reasonable efforts to accommodate customers' needs and ensure they can access our services, products, and facilities.
Physical Facilities: Tenable Music LLC will strive to ensure that our physical facilities are accessible to individuals with disabilities. This includes providing ramps, accessible parking, and other necessary modifications to meet ADA standards.
Digital Accessibility: Tenable Music LLC is committed to making our digital platforms, including websites and applications, accessible to individuals with disabilities. We will follow web accessibility guidelines to ensure that our online content is perceivable, operable, and understandable to all users.
Training and Awareness: Tenable Music LLC will provide regular training and awareness programs to employees, contractors, and partners to promote understanding of ADA requirements and the importance of inclusivity and equal access.
Compliance and Reporting: Tenable Music LLC will monitor its compliance with ADA requirements and take appropriate actions to rectify any shortcomings. Employees and stakeholders are encouraged to report any concerns or incidents related to ADA compliance to the designated point of contact.
Non-Retaliation: Tenable Music LLC prohibits retaliation against any individual who raises concerns or participates in activities related to ADA compliance.
Tenable Music LLC
Anti-Discrimination Policy
Effective Date: 07/01/2023
Policy Statement: Tenable Music LLC is committed to fostering a diverse, inclusive, and respectful work environment that is free from discrimination, harassment, and bias. We value the contributions of every individual and strive to ensure equal treatment and opportunities for all employees, partners, clients, and stakeholders, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected characteristic.
Scope: This policy applies to all aspects of Tenable Music LLC's operations, including recruitment, hiring, training, promotion, compensation, benefits, and work assignments. It also extends to interactions with clients, partners, vendors, and any other individuals associated with our business.
Policy Guidelines:
Equal Opportunity: Tenable Music LLC is committed to providing equal employment and business opportunities to all individuals, regardless of their background or identity. We will make decisions based on merit, skills, qualifications, and other relevant factors.
LGBTQ Inclusion: Tenable Music LLC is dedicated to creating a safe and welcoming environment for LGBTQ individuals. We prohibit discrimination, harassment, or bias based on an individual's sexual orientation, gender identity, or gender expression.
Harassment and Discrimination: Tenable Music LLC will not tolerate any form of discrimination, harassment, or retaliation against employees, clients, partners, or any other individuals associated with our business. This includes offensive comments, slurs, jokes, or any behavior that creates a hostile or uncomfortable environment.
Reporting and Addressing Concerns: Any individual who believes they have experienced or witnessed discrimination or harassment should report the incident promptly to their supervisor, manager, or the designated HR representative. Tenable Music LLC will promptly investigate all reported concerns and take appropriate actions to address them.
Confidentiality and Non-Retaliation: Tenable Music LLC will handle all reports of discrimination and harassment with sensitivity and maintain confidentiality to the extent possible. We strictly prohibit retaliation against individuals who report concerns in good faith.
Awareness and Training: Tenable Music LLC will provide regular training to employees, managers, and partners to promote understanding of this policy and the importance of inclusivity. We encourage open discussions about diversity and discrimination issues.
Review and Revision: This policy will be reviewed periodically to ensure its effectiveness and relevance. Amendments will be made as necessary to reflect changes in legal requirements, societal norms, or best practices.
Tenable Music LLC is committed to creating an environment where every individual feels valued, respected, and empowered to contribute their best, regardless of their identity or background.
Contact us: amos@tenablemusic.com / 301-980-2662